Privacy Policy

96xba Privacy Policy — Our firm commitment to protecting your information

Your personal data is kept with the highest level of security at 96xba. Everything is transparent here — what we collect, how we use it, and how it stays protected.

Last Updated: January 2026

Your privacy is our highest priority. By using the 96xba platform, you are agreeing to this Privacy Policy. Please read the full policy carefully.

1 Introduction

96xba is an international-standard online gaming platform committed to providing players in Bangladesh and select countries with a safe and enjoyable gaming experience. We believe that every member's personal data belongs to them.

This Privacy Policy explains what data 96xba collects, why we collect it, how it is used, and what steps we take to protect it. This policy applies to the 96xba website, mobile app, and all digital services.

For any questions or concerns, you may reach our data protection team. We are committed to handling your information with full transparency and integrity.

2 What Data We Collect

96xba collects different types of information depending on the situation. See the full breakdown below:

Information collected at registration:

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Residential address and country
  • National ID or passport number (for KYC verification)
  • Preferred language and currency

Information collected while using the platform:

  • Gaming history, bet amounts and results
  • Records of deposit and withdrawal transactions
  • Device type, operating system, and browser information
  • IP address and approximate location
  • Browsing patterns and page visit data on the site

Information collected during payment processing:

  • Mobile Banking Number (Mobile Banking, Nagad, Rocket)
  • Transaction Amount & Date
  • Transaction Reference Number

Please Note: 96xba will never ask for your full payment PIN, password, or OTP. Any request for such information should be treated as fraudulent.

Data Type Purpose of Collection Mandatory?
Identity Information Account Registration & KYC Verification Yes
Contact Information Notifications & Support Yes
Payment Information Transaction Processing Yes
Device Information Security & Fraud Prevention Automatic
Gaming History Service Improvement & Legal Compliance Automatic

3 How your information is used

96xba uses collected data only for specific, legitimate purposes. We never sell your data or share it with third parties without your permission.

  • Account Management: Your data is used to create, update, and maintain your profile.
  • Payment Processing: The necessary information is used to process deposits and withdrawals successfully.
  • Ensuring security: Data is analyzed to prevent fraud, account hacking, and money laundering.
  • Customer Support: Your data helps us resolve your issues quickly and effectively.
  • Personalized Experience: Your data is used to recommend games, bonuses, and promotions tailored to your preferences.
  • Legal Compliance: Data is used to generate reports in accordance with licensing authority requirements.
  • Responsible Gaming: Data is analyzed to detect patterns of excessive gaming and alert members accordingly.

96xba will not send you promotional communications without your consent. You can unsubscribe from marketing messages at any time.

4 How long your information is retained

96xba does not retain your data longer than necessary. The data retention policy is outlined below:

  • All data is retained for as long as the account remains active.
  • Even after account closure, transaction records are retained for a minimum of 5 years to meet legal obligations.
  • KYC documents are retained for a maximum of 7 years.
  • Gaming session logs are automatically deleted after 2 years.
  • If you unsubscribe from marketing, your contact information will be removed immediately.

Data Deletion Request: If you wish to have your data deleted, please contact our support team. Data not subject to legal retention requirements will be deleted within 30 days.

5 Sharing Information with Third Parties

96xba does not sell your data to third parties as a matter of policy. However, limited information may be shared with trusted partners as needed to operate our services:

  • Payment Provider: Payment gateway operators including Mobile Banking, Nagad, and Rocket receive the information necessary to process transactions.
  • Game Software Provider: Session data required for Live Casino and slots games is shared with the game provider.
  • Law Enforcement Agencies: Data is disclosed in response to valid requests from courts or regulatory authorities.
  • KYC verification services: Approved third-party services may be used for identity verification.
  • Analytics Services: Anonymized statistics may be shared for service improvement purposes.

Every third-party partner is contractually bound to uphold 96xba's privacy standards and is held accountable for any misuse of your data.

6 Cookie Policy

96xba uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functionality Cookies: Used to remember your language preference and game settings.
  • Analytics Cookies: Used to understand which sections of the site are most frequently visited.
  • Marketing Cookies: Used to display relevant ads and promotions.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect some features of the site.

7 Your Rights

As a 96xba member, you have the following rights over your own data. We fully respect each of these rights:

Right to Access Your Data

You may request details on what data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of data that is not subject to legal retention requirements.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

Right to Data Portability

You may request a copy of your data in a readable format.

Right to Withdraw Consent

You can opt out of marketing or optional processing at any time.

To exercise any of these rights, please contact our support team. We will do our best to respond within 30 days.

8 Child Protection

96xba is firmly committed to protecting minors. We never knowingly collect any information from anyone under the age of 18.

  • Age is verified at the time of registration, and sign-ups by anyone under 18 are strictly prohibited.
  • If we discover that a minor has created an account, that account will be closed immediately.
  • All data associated with a minor's account will be deleted upon account closure.

For Parents: If you suspect your child is using 96xba, please contact our support team immediately. We will take prompt action.

9 Our technical measures to protect your data

96xba has implemented internationally recognized technical and organizational measures to protect your data:

  • 256-bit SSL Encryption: Every data transfer is fully encrypted.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
  • Firewall Protection: An advanced firewall system blocks unauthorized access.
  • Regular Security Audits: Third-party security experts conduct regular system audits.
  • Access Controls: Only authorized personnel can access data on a need-to-know basis.
  • Data Backup: Data is stored in a secure, encrypted backup system.

However, no transmission over the internet can be guaranteed to be completely secure. In the event of a security breach, 96xba will promptly notify affected members and take immediate remedial action.

10 Policy Updates

96xba may update this Privacy Policy at any time. In the event of changes:

  • Members will be notified by email at least 30 days before any significant changes take effect.
  • The "Last Updated" date will always be displayed at the top of the page.
  • Continued use of the site after a new policy takes effect will be considered acceptance of the updated terms.
  • For major changes, re-consent may be required at the time of login.

11 Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated data protection team:

Please Note: 96xba will never ask for your password, OTP, or full payment details via email or chat. If you receive such a request, please notify our support team immediately.

Our Commitment

Why 96xba Privacy Trust worthy?

Our commitment to protecting your data goes beyond words — we back it up with action.

Military-Grade Encryption

Every transaction and piece of personal data at 96xba is protected by 256-bit SSL encryption — virtually impossible for hackers to break.

KYC Verification & Identity Protection

Every account is verified through a rigorous KYC process, ensuring that only you can access and manage your account.

24/7 Security Monitoring

Our security team monitors systems around the clock. Any suspicious activity is detected and blocked in real time.

Your data is never sold

96xba never sells your personal data. Information is only shared with third parties to the extent necessary for operating our services.

Your Data, Your Control

You can view, correct, or request deletion of your data at any time. We always respect your decision.

International License & Compliance

96xba operates under an international gaming license and complies with global data protection standards.

General Questions

About the Privacy Policy Frequently Asked Questions

No, 96xba never sells your personal information to third parties. Data is only shared with trusted partners when strictly necessary for service operations — such as payment processing or KYC verification — and those partners are contractually required to uphold our privacy standards.

Yes, you may contact our support team at any time to request deletion of your data. Information not subject to legal obligations will be deleted within 30 days. However, transaction records and KYC documents must be retained for a specified period as required by law.

Yes, completely secure. We use 256-bit SSL encryption and never store your full payment PIN or OTP. Transactions via Mobile Banking, Nagad, and Rocket are processed directly within the secure environment of the respective payment gateway.

Yes, you will be notified at your registered email address at least 30 days before any significant changes. The "Last Updated" date at the top of the page is also kept current at all times.

Disabling essential cookies may affect certain login and security features. However, turning off analytics and marketing cookies will have no impact on core site functionality. You can manage cookies through your browser settings.
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